HPE Services Expert

In IT, warranties provide much the same reassurance, and they’re a very pervasive part of the support experience at most businesses. So pervasive, in fact, that they can easily take on a life of their own, becoming one more complication for IT staffs already overloaded with routine monitoring and troubleshooting tasks (see Gerry Nolan’s post Energizing IT to Drive Business Growth for some jaw-dropping stats). To take one example: warranties expire at different times. It’s challenging to track that. You buy different servers this month, and then six months from now you buy a few more, plus some storage, let’s say. Now you’ve got different warranty term dates. Coverage varies, too; you may have parts coverage for three full years, or just one year. Down the line, you may not even be aware that a product is no longer covered until all of a sudden, you stop getting notifications.